Privacy Policy
Vivo
Effective Date: 31 July 2025
At Vivo (https://vivostud.io), we are committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.
1. Information We Collect
When you use Vivo, we may collect the following personal information:
- Name: We collect your name to personalize your experience and communicate with you effectively.
- Email address: We collect your email address to send you important information regarding your orders, updates, and communication.
- Payment information: We collect payment details to process your orders securely. However, we do not store your payment information on our servers. Payments are processed by trusted third-party payment processors.
We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.
2. How We Use Your Information
We use your data solely for the purpose of providing and improving our services, including:
- Processing your subscription and payments
- Managing your account
- Communicating with you about the service
3. Data Deletion
You have the right to request deletion of your personal data from our systems at any time. Here's how to request data deletion:
How to Request Data Deletion:
- Email Request: Send an email to daniel.holmes2409@gmail.com with the subject line "Data Deletion Request"
- Include: Your registered email address and any account identifiers
- Response Time: We will process your request within 30 days
What Gets Deleted:
- Your account information (name, email)
- Content and videos you've uploaded (Only from our platform)
- Generated captions and AI data
- Usage analytics and preferences
- Connected social media account permissions
Data Retention Exceptions:
Some data may be retained for legal compliance, fraud prevention, or legitimate business purposes as required by law. This includes transaction records for tax/accounting purposes and anonymized analytics data.
4. Data Sharing
We do not share your personal data with any third parties except as required for order processing (e.g., sharing your information with payment processors). We do not sell, trade, or rent your personal information to others.
5. Cookies
We use cookies to collect non-personal data such as usage statistics and preferences. You can manage your cookie preferences through your browser settings.
6. Children’s Privacy
Vivo does not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have collected data from a child, we will delete it promptly.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you via email.
8. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Email: daniel.holmes2409@gmail.com
For all other inquiries, please visit our Contact Us page on the Website.
By using Vivo, you agree to the collection and use of your information in accordance with this policy.